Refund policy

Refund Policy

At Dante Fine Foods, we curate a refined selection of gourmet products sourced from select brands and specialty suppliers. Because many of our items are perishable and some are fulfilled by third-party supplier partners, return and refund eligibility may vary depending on the product type and fulfillment partner.

Returns

Due to the perishable nature of many of our products, we generally do not accept returns.

For eligible non-perishable items, return requests must be submitted within 3 days of delivery. To be eligible for a return, the item must be:

unused and unopened
in its original packaging
in the same condition in which it was received
accompanied by proof of purchase

To request a return, please contact us at CustomerService@dantefinefoods.com before sending any item back. Returns sent without prior authorization will not be accepted.

Non-Returnable Items

We do not accept returns on perishable goods, including but not limited to refrigerated items, frozen items, fresh foods, cheeses, meats, caviar, pastries, and other temperature-sensitive products.

We also do not accept returns on:

custom or personalized items
gift cards
sale items
hazardous materials, flammable liquids, or gases

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, you must contact us within 24 hours of delivery at CustomerService@dantefinefoods.com.

Please include:

your order number
a brief description of the issue
clear photos of the product
clear photos of the packaging and shipping label

Claims submitted after 24 hours may not be eligible for review, especially for refrigerated, frozen, or other highly perishable items.

Caviar Orders

All caviar sales are final.

Because caviar is a highly perishable product, we do not accept returns on opened or consumed tins. If your caviar order arrives damaged, defective, or incorrect, you must contact us within 12 hours of delivery at CustomerService@dantefinefoods.com with your order number and clear photos of the item, packaging, and shipping label.

Melted gel packs do not necessarily mean the product is compromised. Our refrigerated shipments are packed to maintain a safe cool temperature during transit, and gel packs are often expected to thaw by the time the package arrives. As long as the product remains cool upon delivery, it is generally considered safe for refrigeration.

Any refund, replacement, or store credit for caviar orders will be reviewed on a case-by-case basis. We reserve the right to deny claims that do not meet these requirements.

Supplier-Fulfilled Orders

Some items sold through our store are fulfilled and shipped directly by partner suppliers. In these cases, return approvals, replacements, refunds, and return instructions may be subject to the individual supplier’s policy and review process.

Exchanges

We do not offer direct exchanges. If a return or claim is approved and you would like a replacement, the fastest option may be to place a new order separately.

Refunds

If your claim is approved, we will notify you once it has been reviewed. Approved refunds will be issued to your original payment method.

Please note that shipping charges are non-refundable unless the issue was caused by an error on our part or by the supplier.

Contact

For any return, refund, or order issue, please contact:

CustomerService@dantefinefoods.com